For more than 50 years, Metrocrest Services (“Metrocrest”) has provided programs for individuals, families and seniors that lead to self-sufficiency and foster independence. Every day, Metrocrest offers a comprehensive bundle of services to address gaps in finances, employment and nutrition to help holistically end poverty for residents of Addison, Carrollton, Coppell, Farmers Branch and the City of Dallas in Denton County.

The Metrocrest Services Bundled Model is a holistic approach that has three areas of focus: Basic Needs (housing stabilization and food), Financial Capability (education and coaching) and Workforce Development (job counseling, GED preparation and certifications/education). Focusing on a client-centered approach, Case Manager Coaches (CMC’s) build trust and empower clients through one-on-one coaching sessions where clients drive the conversations.

With this approach, Metrocrest clients build upon their past successes and are able to construct a stable foundation for their future. A recent survey of clients who sought help in the previous 18-months underscores the success and stability found with the agency’s help: 66 percent of families reported at least 6 months of housing stability after receiving rent assistance and 85 percent reported a better understanding of their finances after working with a case manager or utilizing educational resources.  In FY23, Metrocrest Services assisted 22,006 unduplicated individuals and distributed 3,793,238 meals through its food programs (food pantry and seasonal programs).

Metrocrest Services is committed to building a stronger community together – a thriving community for all.  As the only agency providing a comprehensive approach to social services in northwest Dallas County, Metrocrest is uniquely positioned to provide the tools and resources for individuals, families, and seniors to respond to crises, get out of poverty, and stabilize. Having celebrated its 50th anniversary year in 2021, the Board of Directors turned its focus on the next 50 years. Looking towards the future, Metrocrest developed a plan to increase capacity and improve services and programs through the construction of a new facility to focus on expanded client services and community engagement.

In February of 2024, in partnership with Enterprise Bank, PeopleFund Advisors, and Capital One Bank, Crescent closed on a $15.5M Federal NMTC financing to construct a new facility, which has expanded Metrocrest Services’ breadth of services in the Dallas area. 

The new 48,000 square-foot facility has quickly become the epicenter of Metrocrest Services’ daily operations and includes: expanded case management services, a Center for Employment and Continued Education, an expanded Food Pantry with a new Volunteer Center and allocated space for complementary services.  A Training Kitchen and Teaching Garden is available for community engagement, events, and for special programming.  This increase in capacity will afford Metrocrest multiple opportunities to expand current programs and introduce new services in one central location.

The $19.1M project has already created 5 new FTE positions, while greatly expanding the scope of all Metrocrest’s existing programming.